Alan Brunacini

In the last installment, associations were established between the rules of engagement and the effective use of our body parts-the anatomy and physiology (A&P) of organizational behavior.

In our last installment, we started a discussion about a writing and teaching project I am currently involved in where I have attempted to create a simple, basic set of categories of the major skills a boss must have to be effective.

As I have trudged through all the stages and ages of being a firefighter, I have developed the habit of writing an abundance of notes.

Lately, I have recorded a lot of doodles on my little shirt pocket notebook.

A big part of writing a monthly column is the process of deciding what to write.

We recently have conducted an ongoing discussion about fire department customer service.

IN RECENT COLUMNS, WE HAVE been discussing some of the pieces and parts that make up how we deliver service to our customers.

We have been discussing in recent columns a four-category approach to evaluating how prepared we are to deliver service.

For the past two columns, we have had an unplugged discussion about what it takes for us to deliver service using the human part of our inventory of response capabilities.

Last month, we discussed how critical and basic our biological (physical) capability is to effective and safe service delivery.